SMART Line (Service Member Audio Response by Telephone)

SMART Line, ALO Employees Federal Credit Union's audio response system, provides you with account information 24 hours a day, seven days a week. On SMART Line, you can do all of the following

Verify deposits (electronic or through the mail)
Balance information (savings, checking, loans)
Dividends paid on accounts
Inquire on share drafts that have cleared
Transfer money
(savings to checking) (checking to savings) (savings to savings)
Inquire on withdrawals and pre-authorized payments
Get an advance on your EZ-LOC loan
Make a loan payment (from savings to checking)
Request a check to be mailed to you from your account
Get our current dividend rates.

SMART Line has all your credit union statement information any time of the month you want.

All you need to access SMART Line is a touch-tone telephone, your member number, a personal access code, and a list of the service codes. Your member number is your four digit account number with a zero added on the end. You are automatically signed up for SMART Line when you join ALO Employees Federal Credit Union. You will receive your Personal Access Code from a credit union teller or you may call the credit union.

Click here for SMART Line phone numbers.

When asked for your number, enter your four digit account number with a zero added and then press the # key.

Pressing the # key will tell SMART Line you have finished your entry and are ready for the next step.

SMART Line is Member Number/Account Number sensitive. Remember member number refers to your four digit number with a zero added on the end. Account number are, 01 (Share Account) 02 (Share Draft Account), 04, etc. Always press the # key after each entry.

Dollar amounts are entered with dollar and cents with no commas or period. $50.00 would be entered as 5000#.

Always enter service code 99# to end your session with SMART Line.

SMART Line SERVICE CODES

*Inquires*
Code	Service
7#	Account History (all activity) (specify account 01, 02, etc.)
8#	Account Deposits - 5 most recent (specify account 01, 02, etc.)
9#	Account Withdrawals - 5 most recent (specify account 01, 02, etc.)
11#	Share Account Balance (defaults to account 01)
12#	Share Draft Account Balance (defaults to account 02)
13#	Share Drafts Paid - Last 5 paid (defaults to account 02)
14#	Inquire on a specific share draft (defaults to account 02)
15#	General Account Balance (specify account 01, 02, etc.)
16#	General Loan Balance (specify loan number 143, 144, etc.)
17#	General Drafts Paid (For checking accounts other than 02)
18#	Dividends Paid on Account (specify account 01, 02, etc.)
19#	Interest Paid on Loan (specify loan number 143, 144, etc.)

*Transfers*
21#	Transfer from shares to share draft (defaults to accounts 01 and 02)
22#	Transfer from share draft to shares (defaults to accounts 01 and 02)
27#	Account to Account Transfer (specify account 01, 02, etc.)
28#	Line of Credit Loan to Account (Advance on EZ LOC Loans only)
29#	Cross-Member Transfer 1# From another members account to your account 2# From another members account to your account (Must have cross member authorization on file)
45#	Loan payment transferred from Account

*Check Withdrawals*
21#	From Shares to be Mailed (defaults to accounts 01)
32#	From Shares for Pick-up at CU (defaults to accounts 01)
34#	From Account to be Mailed (specify account 01,02, etc.)
35#	From Account for Pickup at CU (specify account 01,02, etc.)
For security purposes, checks are made payable only to the primary member and mailed to the address on file.

*Other*
66#	Change Access Code
67#	Stop Payment Order
70#	Receive Voice Mail Messages
80#	Repeat Last Response
81#	Speak Service Code Menu
99#	END SESSION
*#	CANCEL TRANSACTION